Refund and Returns Policy

Overview

At retrofinds we strive to provide high‑quality vintage products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this policy explains the conditions under which refunds, exchanges, or returns are accepted.

Eligibility for Returns

Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

Condition of Items

Returned items must be in their original condition, unworn, unaltered, and accompanied by all original packaging, tags, and accessories. Items that show signs of wear, damage, or missing components will not be eligible for a refund.

Non‑Returnable Items

• Custom or personalized products
• Final‑sale items clearly marked as such
• Gift cards and digital downloads

Return Process

Contact Us

To initiate a return, email [email protected] or call +1 (919) 937-5207‑5207. Provide your order number, the item(s) you wish to return, and the reason for the return.

Return Authorization

After reviewing your request, we will issue a Return Authorization (RA) number and detailed instructions for shipping the item back to us. Returns sent without an RA number may be refused.

Shipping Costs

Unless the return is due to an error on our part (e.g., wrong item shipped, defective product), you are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing insurance.

Refunds and Exchanges

Refund Method

Refunds will be processed to the original payment method within 7‑10 business days after we receive and inspect the returned item.

Exchange

If you prefer an exchange for a different size, color, or product, indicate this in your return request. Exchanges are subject to product availability.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of receipt. We will arrange a prepaid return label and either replace the item or issue a full refund, depending on your preference and stock availability.

User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the package upon delivery and report any damage immediately.
• Follow the return instructions precisely, including using the RA number.
• Retain proof of shipment until the return is completed.

Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. retrofinds reserves the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

Contact Information

Email: [email protected]
Phone: +1 (919) 937-5207‑5207
Address: 3754 East Franklin Terrace, Raleigh, North Carolina 27639, United States